How AI‑Powered Speech Analytics Strengthens Call Center Audit & Compliance
In today’s hyper‑connected world, a customer’s first impression of a brand is often formed during a phone conversation. For contact‑center leaders, that means every call is a high‑stakes opportunity—and a potential compliance risk. Traditional monitoring methods—random call sampling, manual listening, and static scripts—can’t keep pace with the volume, complexity, and regulatory demands of modern call…
